Refund Policy

30-day money-back guarantee

BROOSBAY is operated by Luca Torriani. If you are not satisfied with a BROOSBAY subscription, you can request a full refund within 30 days of your order date, for any reason. This applies to first purchases and to each renewal payment.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles all returns. To request a refund:

• Visit paddle.net and enter the email address you used at checkout to find your order.
• Or email us at support@broosbay.app with your order details and we will arrange it with Paddle.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically within 5–10 business days.

Cancelling your subscription

You can cancel at any time from Settings → Subscription. Cancelling stops future renewals; your access continues until the end of the period you already paid for. Cancelling on its own does not issue a refund — request one as described above if you are within the 30-day window.

Requests after 30 days

Requests made after the 30-day window are considered case by case, and statutory rights that apply where you live are always honoured. Paddle's refund policy also applies to every order.